FAQs

What Is The Turnaround Time ?

Please allow 10-14 business days for your item to be made and shipped, each item is hand made to order. If you are in a rush for your order please also add Rush My Order to your cart, this will jump your order up the cue and it will be shipped within 3-5 Business Days

How Long Is Postage Times?

All items are shipped via Australia Post and according to their guidelines a standard package can take 2-9 business days to arrive and Express can take 2-4 business days, delays may occur based on your location and during times of increased postal use ( ie Christmas ) Please note that Express Postage does not jump your order up the cue unless you have also purchased the Rush My Order Listing.

Are My Mugs Dishwasher Safe?

If your mugs has glitter on it then no it is not dishwasher safe and needs to be hand washed, if your mug has no glitter than it is dishwasher and microwave safe. 

Do You Take Custom Orders?

Yes we sure do. To make a custom order you can either purchase any of our Your Design Here listings and email us the design you would like applied, or you can message our Facebook and we can design something custom for you.

Do you Do Refunds or Returns?

Because our items are custom made we cannot do refunds on a change of mind bases, however if your item arrives faulty or damaged please contact us and we will resolve the issue.